Qalyptus - Notice history

Perform scheduled maintenance to upgrade the platform and migrate services to the new environment. Temporary service interruptions may occur during the maintenance window. Post-migration validation will be performed to ensure all systems are operating normally.

Type: Maintenance
Priority: High
Impact: Temporary service disruption possible.

We are currently experiencing Express timeout errors in Qalyptus Cloud Office Online due to an issue affecting Microsoft services our platform uses.

As a result, some users may encounter failed requests, delayed responses, or timeout messages when editing report template files with Office Online.

Our team is actively monitoring the situation and working with Microsoft to assess the impact and restore normal service as soon as possible. We will continue to provide updates as more information becomes available.

Impact

• Timeout errors during Office Online

• Intermittent service degradation for affected users

Status: Investigating
Root Cause: Upstream Microsoft service issue
Workaround: Use Office Desktop to edit the report template files
Next Update: We will provide an update as soon as new information is available.

We are aware of an issue affecting the scheduling service, which may prevent some scheduled tasks from running as expected.
Our team is currently investigating and will provide updates as soon as possible.