Qalyptus - Qalyptus Cloud Office Online - Express Timeout Errors Due to Upstream Microsoft Service Issue – Incident details

All systems operational

Qalyptus Cloud Office Online - Express Timeout Errors Due to Upstream Microsoft Service Issue

Resolved
Operational
Started 1 day agoLasted 2 hours 38 minutes

Affected

Qalyptus Cloud Office Online

Operational from 12:45 PM to 3:24 PM

Updates
  • Resolved
    UTC
    Resolved

    The incident affecting Qalyptus Cloud Office Online has been resolved. Services are operating normally, and we are continuing to monitor the platform. Some users may experience temporary slowdowns while systems fully stabilize. Thank you for your patience.

  • Monitoring
    UTC
    Monitoring

    The issue affecting Qalyptus Cloud Office Online has been resolved following the recovery of the impacted Microsoft services. Service functionality has been restored and we are actively monitoring the platform to ensure continued stability.

    Current Status

    • The timeout issue has been fixed.

    • Office Online operations are functioning normally.

    • Some users may still experience occasional slower-than-usual response times while backend services fully stabilize.

    We will continue monitoring the situation closely and provide further updates if necessary. We apologise for any inconvenience caused and thank you for your patience.

  • Identified
    UTC
    Identified

    We are currently experiencing Express timeout errors in Qalyptus Cloud Office Online due to an issue affecting Microsoft services our platform uses.

    As a result, some users may encounter failed requests, delayed responses, or timeout messages when editing report template files with Office Online.

    Our team is actively monitoring the situation and working with Microsoft to assess the impact and restore normal service as soon as possible. We will continue to provide updates as more information becomes available.

    Impact

    • Timeout errors during Office Online

    • Intermittent service degradation for affected users

    Status: Investigating
    Root Cause: Upstream Microsoft service issue
    Workaround: Use Office Desktop to edit the report template files
    Next Update: We will provide an update as soon as new information is available.