Duration: 3 hours and 53 minutes

Affected Components: Authentication, Purchasing & Licensing, Qalyptus Cloud, Qalyptus Cloud Reporting services

Oct 29, 15:30:00 GMT+0
Identified - We are aware of an issue where Office Add-ins (including Qalyptus) are not working following a recent Microsoft 365 update affecting Excel, Word, and PowerPoint. **Root Cause:** This is a global Microsoft platform issue impacting all Office Add-ins across all vendors, not just Qalyptus. **Affected Applications:** * Excel (Desktop & Web) * Word (Desktop & Web) * PowerPoint (Desktop & Web) **Our Response:** We have reported this issue to Microsoft and are monitoring the situation closely..

Oct 29, 19:23:11 GMT+0
Resolved - Microsoft has deployed a fix for the Office Add-in issue. Initial testing shows that Add-ins are now loading correctly across Excel, Word, and PowerPoint. **Current Status:** * ✅ Excel: Add-ins loading normally * ✅ Word: Add-ins loading normally * ✅ PowerPoint: Add-ins loading normally We are continuing to monitor the situation closely to ensure the fix is stable and fully deployed across all Microsoft 365 environments globally..

Duration: 3 days, 19 hours and 38 minutes

Affected Components: Qalyptus Cloud

Oct 24, 14:47:11 GMT+0
Identified - We are aware of an ongoing issue preventing the Qalyptus Add-in from loading in Microsoft PowerPoint for the web. **Root Cause:** This is a global Microsoft platform issue currently impacting all Office Add-in partners across PowerPoint for the web. **Impact:** * ❌ PowerPoint for the web: Add-in not loading * ✅ PowerPoint Desktop: Fully operational * ✅ Excel for the web: Fully operational * ✅ Word for the web: Fully operational **Our Response:** We have escalated this issue to Microsoft's support team with a priority ticket and are actively monitoring for updates. **Recommended Action:** Please use PowerPoint Desktop to access all Qalyptus features without interruption. We will provide updates as soon as more information becomes available from Microsoft..

Oct 27, 10:25:00 GMT+0
Resolved - The issue has been resolved by Microsoft. The Qalyptus Add-in is now loading correctly in PowerPoint for the web. Thank you for your patience during this incident..

Oct 25, 19:24:01 GMT+0
Monitoring - The Microsoft team has confirmed this is a bug on their platform and is actively working on a fix. **Status Change:** We are marking this incident as **Monitoring** since the resolution timeline depends on Microsoft's development cycle. We have no control over when the fix will be deployed, but we will notify you immediately once Microsoft resolves the issue. **Workarounds Available:** While we await Microsoft's fix, you can continue using Qalyptus through these methods: **Option 1: PowerPoint Desktop (Recommended)** Use PowerPoint Desktop to access all Qalyptus features without any interruption. **Option 2: OneDrive Workaround** 1. Download your PowerPoint template file from Qalyptus Cloud 2. Upload it to Microsoft OneDrive 3. Edit the file directly from OneDrive (this bypasses the issue) _Note: If your organization doesn't use Microsoft 365, you can_ [_create a free personal Microsoft 365 account_](https://www.microsoft.com/en-us/microsoft-365/free-office-online-for-the-web) _to access OneDrive._ We appreciate your patience as Microsoft works to resolve this platform-level issue..

Duration: 2 hours and 24 minutes

Affected Components: Qalyptus Cloud Reporting services

Jul 21, 08:00:52 GMT+0
Investigating - We are currently investigating this incident..

Jul 21, 09:39:49 GMT+0
Identified - We have identified the root cause of the issue and are actively working on implementing a fix..

Jul 21, 10:06:23 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jul 21, 10:24:48 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour and 31 minutes

Affected Components: Qalyptus Cloud Reporting services

Jan 17, 09:00:58 GMT+0
Resolved - We are pleased to inform you that the issue with our reporting service has been resolved. We sincerely apologize for the disruption and thank you for your patience. If you continue to experience any issues, please contact our support team..

Jan 17, 07:30:00 GMT+0
Investigating - The Qalyptus reporting service is experiencing performance issues, resulting in significantly slower report generation processing times. Users may also encounter errors when connecting to the Qlik tenant or refreshing the Qlik Sense application list. The engineering team is actively investigating the root cause to restore normal performance levels quickly. We apologize for any inconvenience this may cause and appreciate your patience..

Duration: 2 hours and 48 minutes

Affected Components: Purchasing & Licensing

Nov 14, 09:23:21 GMT+0
Identified - We are continuing to work on a fix for this incident..

Nov 14, 12:11:51 GMT+0
Resolved - This incident has been resolved. We apologize for the inconvenience. If you still see the error, please clear your browser cache..

Duration: 6 days and 21 hours

Affected Components: Qalyptus Cloud Reporting services

Nov 11, 16:30:00 GMT+0
Investigating - Qalyptus reporting engine is experiencing performance issues, resulting in significantly slower processing times for report generation. Users may also encounter unexpected errors during this process. The engineering team is actively investigating the root cause to restore normal performance levels quickly. We apologize for any inconvenience this may cause and appreciate your patience..

Nov 11, 19:15:00 GMT+0
Resolved - We are pleased to inform you that the issue affecting our reporting engine, which resulted in slower performance and errors, has now been fully resolved. Our engineering team has identified and addressed the root cause, restoring normal performance levels. You should now be able to generate reports without any issues. We sincerely apologize for the disruption and thank you for your patience. If you continue to experience any issues, please contact our support team..

Affected Components: Qalyptus Cloud Reporting services

Jan 18, 22:44:55 GMT+0
Identified - The incident is resolved..

Jan 18, 21:55:49 GMT+0
Resolved - This incident has been resolved..